|
Let us create the perfect invitation for your special occasion. |
||||||||||||||||||||||||
|
|
Frequently Asked Questions Do you have a storefront? Invitation Creations is a home-based invitation studio. What does this mean to you? When you schedule an appointment with us, you will receive our undivided attention because you will be our only client during your appointment. You are welcome to visit us for your consultation in our home studio or we are available to meet you at a local coffee shop or other location. We also hold scheduled consultations at the The Wedding Library during their normal business hours. Why should I buy my invitations from you rather than a local stationary store? Invitation Creations specializes in custom wedding invitations and other stationary. We offer the following to our brides:
What is the process for ordering custom invitations? You can order from us using a couple of different methods. 1. Schedule an Appointment
2. Order Online via Email
Once you receive your sample, look everything over, paying close attention to spelling and formatting of your text. Feel free to make any changes once you receive the sample - nothing is set in stone until you approve the proof and we order the materials for your final production order. As soon as you approve your sample invitation, we will order all the materials for your invitations and start your order. We require payment in full for all custom invitation orders. Once ordered, final PDF proofs will be sent to you for a final review before we begin printing your order. Custom invitation orders usually take about 6 weeks to complete. Rush orders can sometimes be accommodated, depending on the number of orders we currently have in process. There is a $200 rush fee for orders received less than 6 weeks prior to your need date. For those brides needing invitations in a hurry (less than 2 weeks), we carry several invitation lines that can meet your needs. Keep in mind that some cardstocks and papers we carry can go on backorder during the peak wedding season (March through June), so it is best to order as soon as you can. What are the prices of your custom invitations? Our invitation prices can vary greatly depending on the types of cardstocks chosen, the detail of the design and amount and type of embellishments selected. For example, a two layer 5x7 flat card invitation with a 4x6 RSVP postcard and single outer envelope starts at $2.10 per set using non-metallic cardstocks, which includes all printing and assembly. From there, the sky is the limit! Generally, most of the invitation sets we have done are anywhere from $3.00 - $9.00 each. We can work with you to stay within your budget without compromising the quality of the invitation. Just by substituting a metallic card stock for a non-metallic card stock you can decrease the price of your invitation. We will work with you to design the invitation of your dreams, while staying within your budget. How many invitations should I order? When figuring out the number of invitations you need, we recommend ordering approximately 5 or 10 extra invitations due to last minute additions to your guest list. Ordering extra invitations after the fact can be costly and time consuming. Do you accept international orders? At this time we are only able to ship within the U.S. When should I send out the invitations? Wedding invitations are typically sent out between 6 - 8 weeks before your event. However, if you have many guests coming from out of state or out of the country, or your event is on a holiday weekend, sending your invitations 10 weeks prior to your wedding would provide enough advance notice to your guests so they can plan accordingly. What type of printing method do you use? Our custom invitations are printed in a high quality color laser printing (also known as flat printing). Our in house printing not only saves you money, but ensures accuracy. Thermography (raised printing) and Letterpress are available for an additional charge. Please contact us for pricing. What methods of payment do you accept? We accept Visa, MasterCard, Discover, American Express. We also accept checks or money orders through the mail. If you have a PayPal account, we can also send you a request for payment via PayPal. Typically the full price is charged to your card when you approve the order for production.
Can I order a sample?
What types of
envelopes do you have? We have several types of envelopes available including single envelopes in several non-metallic colors and metallic colors, inner and outer envelopes in a variety of liner colors as well as unlined inner envelopes and crystal clear envelopes. We also offer single lined envelopes as well as vellum envelopes.
Envelope Printing
and Addressing We also offer outer and inner envelope addressing via high quality laser printing in a corresponding font used on your invitations. We offer this service for $0.50 for outer envelopes only and $0.75 for inner and outer envelope addressing. Addresses must be supplied to us as you would like them to be addressed with the full formal name for the outer envelope, the name for the inner envelope and full address as show below. We would like them in Word format; Excel spreadsheets or table formats are not usable and will delay your order. Example: Mr. and Mrs. John Smith Uncle John and Aunt Lucy 123 Main Street Raleigh, North Carolina 12345
Ribbon
1. In a bow or square knot across the top of the invitation. 4. Use as a tie closure for a pocketfold or envelopment. 5. Knot or twist down the side of an invitation for a unique look. 6. Accent your invitation with ribbon and a rhinestone ribbon buckle.
D o you design Monograms?
We do design monograms for use on any product you order from us. If we design a monogram you would like to use on other items not purchased from us, there will be a $50 charge for the monogram which we will provide to you in a high resolution file via email.
What if I am not happy with my order? In the three years we have been in business, we can honestly say this has not happened. Since we send a full paper sample to you for approval, you can ensure that the color combination, fonts and any embellishments you selected are just what you expected. If there is a mistake that is our fault, we will gladly reprint and reassemble your order. If the order is not Invitation Creations fault, we will reprint and reassemble your order at a 20% discount. Will I receive tissues with my order? No, we do not supply tissues with our custom invitation orders. This is a tradition that began back when the print on an invitation needed time to dry. Our invitations are printed in a high quality laser that does not need any time to dry. Will I be charged sales tax? We are required to charge 6.75% sales tax on any order shipped within the state of North Carolina. All other orders are not required to be taxed. Will my invitations require additional postage? Square invitations do require an extra $0.17 postage in addition to what the invitation weighs because they are considered "non-machinable". Many of our pocket invitations and other invitations with several enclosures will required additional postage due to their weight. A helpful Customer's Guide is available to you at the USPS website. We recommend you take your sample invitation with all enclosures and envelopes to your local post office to get an accurate price for mailing purposes. Can you ship my envelopes to me before my order is printed? Of Course! This service will incur an additional shipping fee as well as a $10 charge. Just check the "Send my envelopes in advance of my order" checkbox when ordering. How can I check the status of my order? To check the status of your order, feel free to contact us at info@invitation-creations.com or call us at 919.342.5308 or toll free at 866.659.9912. I saw an invitation on your website that I love, but I'd like to make some changes. Is that possible? Of course! We want your invitation to be as unique as you are. When ordering, just mention which invitation you saw and what changes you would like to make and we will be happy to accommodate your request. I would like to use a photo on my invitation or baby announcement. Is that possible? Yes! There are a couple ways we can accommodate your request. Depending on the quality of the photo and what papers you've selected we may be able to print your photo directly onto the cardstock. If not, we recommend you supply us with the photos already printed and we will cut them down to the right size and attach them to your invitations. We can also print your photos for you onto photo paper and attach them for an additional fee. Many brides and "Moms to Be" order photos from Shutterfly or Snapfish and have them sent directly to us as well. Do you have other color combinations available? We have over 120 cardstock
options including matte stock, metallic stock, vellums, papers and
patterned stock. With all of our options, the possibilities
are endless! Can I print on the back of my enclosures? With our flat printing process, we can print on both sides of an enclosure card. There is an additional printing charge to print on both sides. Can I add extra printed outer envelopes? Of course - in fact, we recommend that you order 10% extra envelopes to allow for addressing mistakes that can occur. The price of the extra envelopes is based on the size and type of envelopes ordered and will be included in your quote. What type of adhesive do you use? Since our processes are proprietary, we cannot share with you the brand of adhesive we use. We can tell you that our adhesive is of a very high quality and is acid-free. Can I order my baby announcements before the baby is born? Sure! Just indicate in the Additional Comments field that you would like your order placed on hold until the birth of your baby. Once the baby is born, email us with the stats and we will send you a PDF proof for your review prior to printing your order. Once approved, we will print, assemble and ship your order. Can you ship the envelopes to me before my baby announcements are complete? Of course! Just check the "Send my envelopes in advance of my order" checkbox when ordering. This service will incur an additional shipping fee as well as a $10 charge. Can I get matching menus, programs, thank you cards and other items to go with my invitation? No matter what invitation you select, we can create an entire invitation ensemble to match! No matter whether you are looking for coordinating programs, menus, shower invitations, rehearsal dinner invitations, table numbers, place cards or thank you notes, we can help you coordinate all aspects of your wedding stationary! How much do you charge for shipping and handling? We typically ship via Insured USPS Parcel Post or Priority Mail. We will also ship UPS at your request. Contact us for UPS pricing and indicate in the Additional Comments field if you would like your order shipped via UPS. We insure all orders when they are shipped for the value of your order. Expedited shipping is available. Contact us for pricing.
|
|||||||||||||||||||||||